ExtraEdge Multiservices Pvt Ltd. (previously 360 Degree Broking Pvt Ltd.)

• Developing the business of the company through various offline and online channels of marketing.
• Increased business leads via Digital Marketing campaigns through Google Adwords and Social Media Marketing (SMM).
• Tie up with Destination Management Companies and Tourism Boards across the world to promote their destinations.
• Develop new marketing strategies to quickly capitalize on trends and social media.
• Improved profit margin by sourcing new vendors and negotiating favorable contracts.
• Implemented new quality assurance initiatives to increase product reliability and customer satisfaction.
• Set up the process flow to ensure smooth functioning of the Logistics vertical between Amazon Vendors (PAN India) and FedEx Couriers.
• Established employee operations guidelines to standardize procedures

Bennett, Coleman & Co. Ltd. (Times of India Group)

• Managing the content management, order flow, payment gateway settlement and online queries of the magazine subscriptions website mags.timesgroup.com
• Providing inputs to the Technical team on website development and designing.
• Co-ordinating with branches at all India level on the smooth transition of order flow in the system.
• Managing SAP transactions related to the website.
• Handling Customer Relationship Management of online customers for all web partners which include Indiatimes and Indiamags.
• Managing Digital development web and social media.
• Co-ordinating with affiliates like Axis Bank, Kingfisher, British Library, Jet Airways etc to promote exclusive offers for their customers on our website.
• Working with web analytics suites including Google Analytics, Site Catalyst.
• Familiarization and exposure to Web, Mobile, Social Media and other digital technologies.
• Knowledge and Experience on:
  Social Media
  Facebook/SNS applications and integration Social Listing
  Single Sign On
  Search Engine Optimization

Inkfruit.com

• Setting up the Customer Delight team right from recruitment to implementation of processes and policies.
• Drafting processes as per company policy.
• Acquiring affiliates and co-ordinating with them till listing and payment stage.
• Co-ordinating with various suppliers and service providers to ensure optimum service delivery levels.
• Analyze daily sales (category-wise) and provide inputs on promotion and marketing to the Management.
• Ensure that dispatches are promptly executed within the set timelines.
• Overall responsibility for customer interaction leading to customer delight.
• Conducting Training & Development programs to ensure quality performance.

Freelancer

• Hotel KNI, Bhutan
• Plush Plaza
• India Gift Delivery

Orios Limited (Flora2000.com)

• Supervision of a staff of 15 representatives within the Customer Service department.
• Handling operations for the whole of Asia, Europe and North America in terms of Customer Service.
• Monitoring web and voice based customer service levels for the team and our website.
• Motivate employees to achieve targets, encourage team work and asses training needs.
• Interacting with international customers based in USA, Canada, Europe, Australia and New Zealand via chat, e- mails and phone calls.
• Attending to queries regarding product availability, order placements and inquiries, claims and refunds.
• Preparing reports and graphs in assessing the overall performance of suppliers and team report analysis.
• Worked closely with Maxmind (fraud detection application provider) in handling fraud/charge back orders.
• Preparing daily issues count and chat count report agent-wise.
• Providing re-training to existing team members having process knowledge gaps.
• Monitoring and documenting agent performance on calls, chats, emails and submitting a monthly report of the same to the senior management.
• Designing process flowcharts on MS Visio; and conducting training on the process to new recruits and interns.
• Optimization: E-commerce; Email marketing campaigns.
• Management: Website; Affiliate programs, Fraud detection.

• Rewarded an award from the company for outstanding contribution to growing the business.
• Letter of appreciation from the company for setting up the “Business Process Situations” manual on the Wikipedia.

Dreamz Productions, Auckland, New Zealand

• Developed profitable business whilst undertaking Marketing/Advertising responsibilities.
• Coordinated movie promotions on TV, Radio and all print media.
• Liaison with advertisers/sponsors for advertising/sponsorship in Auckland and Christchurch.
• Analyzed sales and statistical data for all advertisers/sponsors.
• Monitored and resolved client grievances and ensured speedy solutions.
• Cultivated excellent relations and rapport with all major advertisers and key accounts.
• Tracked competitor activities and devised management strategies.

Spin Visuals Net Graphics Pvt. Ltd (www.thatsourworld.com)

• Collected and Maintained a database of travel related companies in South East Asia.
• Contacted Travel promotion Boards for various promotional activities.
• Forged partnerships between international hotels and tour operators in India to promote travel in South East Asian Countries.
• Developed a link with distributors globally to distribute of our travel guides and manuals.
• Tracking and Settlement of arrears due from hotels, distributors and agents
• Developed and managed a Corporate and Leisure portfolio of customers seeking cost-effective, knowledgeable travel consultation specifically in the areas of flight arrangements, hotel accommodations, car rentals, cruises, resorts, tour packages, restaurants, and excursions.
• Collaborated with vendors to promote exclusive travel packages for South-East Asia, namely Thailand, Singapore, Hong Kong, Malaysia, Bali.
• Contributed to the workplace administratively from new employee training to billing disputes and collections, authorized competitive price adjustments, and negotiated exclusive wholesale arrangements with vendors.

Paradise Real Estate – Sharjah (U.A.E)

• Organized and conducted site visits for potential customers.
• Processed and resolved customer inquiries and complaints.
• Generated sales for the company through property lease.
• Maintained client relations to ensure contracts are renewed.

Investing & Trading in Cryptocurrency since 2017

I can:

• Generate and implement new trading strategies on various Cryptocurrency exchanges taking into consideration potential risks
• Manage trading positions and ensure essential information is captured accurately
• Explore the international cryptocurrency market to identify new opportunities and products that align with Flow Traders growth strategy