A seasoned e-commerce leader and synergist with extensive knowledge and 15+ years of experience in achieving next – level operations in multi-industry environments. Currently specializing in acquiring and delivering end to end travel destination management to clients traveling the world. I enjoy other activities such as Sports, Traveling, Trekking, Networking.
I have 10+ years experience specifically in the E-commerce industry managing the Customer Service Operations and Quality Management. Have worked for companies like Flora2000.com, Inkfruit.com and Times of India Group managing their magazines subscriptions portal (mags.timesgroup.com). My experience helped me gain in-depth knowledge of the E-commerce industry right from inception of a website to the Process Flow and Inventory/Order Management, day-to-day Operations and site health and eventually Customer Service aspects. Since last 5 years I am into travel business specialising in Domestic and International tour packages.
January 2015 - Present
July 2011 - December 2014
December 2010 - June 2011
Febuary 2010 - November 2010
May 2004 - June 2005 & March 2006 - June 2010
September 2005 - Febuary 2006
May 2001 - May 2004
March 2000 - Febuary 2001
Graduated in Bachelors of Commerce from Mumbai University in 1997 with Financial Accountancy as principal subject.
Got a certificate from Ads4Groth (A Privative tutor) for Google Ad Words
In depth knowledge in trading digital assets with experience trading on global exchanges.
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I am a specialist who helps manage websites. I oversee the functionality of the website, evaluate and manage website performance, facilitate hosting and server management, and develop, maintain and update website content.
I am a specialist who analyzes, and changes a website so it is optimized for search engines, and the website subsequently ranks higher in the search results on major search engines such as Google, Bing etc.
I am a experienced Brand Manager who helps build brands and raise brand awareness. I work across all levels and departments of a company to find what makes it unique and communicate it to the world.
I possess the ability to think both creatively and analytically. My duties include producing and publishing content, writing, editing and proofreading, formulating content strategies and managing a content team, among other tasks.
I am a experienced customer relationship manager who is responsible for engaging with key customers by building and preserving trusting relationships. I will constantly identify opportunities to grow the customer base and build positive relationships with new clients. I will be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
Mobile: (+91) 98331 86162